Terms of sale
Last updated: September 3, 2019
Article 1 – Purpose
The present conditions govern the sales by the company SOLABLE SAS – 8 avenue Fernand Julien – 13410 Lambesc.
Article 2 – Prices
The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In case of an order to a country other than France, you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of the company
SOLABLE SAS. You will be responsible for the cost of these services, both in terms of declarations and payments to the relevant authorities and organizations in your country. We advise you to ask your local authorities about these aspects.
All orders, whatever their origin, are payable in Euros.
The company SOLABLE SAS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.
The products remain the property of the company SOLABLE SAS until the complete payment of the price.
Attention: as soon as you take physical possession of the ordered products, the risk of loss or damage of the products is transferred to you.
Article 3 – Orders
The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.
The company SOLABLE SAS reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in case of supply problem, or in case of difficulty concerning the received order.
Article 4 – Validation of your order
Any order on the website LaVie.bio assumes the acceptance of these Terms and Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.
All the data provided and the recorded confirmation will be worth proof of the transaction.
You declare that you are fully aware of this.
The confirmation of the order will be worth signature and acceptance of the operations carried out.
A summary of the information of your order and of the present General Conditions will be communicated to you in PDF format via the e-mail address of confirmation of your order.
Article 5 – Payment
The fact of validating your order implies for you the obligation to pay the price indicated.
The payment of your purchases is made by credit card.
The card is only debited when the order is shipped. In case of split deliveries, only the shipped products are debited.
Article 6 – Withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal.
You are responsible for return shipping costs.
In case of exercising the right of withdrawal, the company SOLABLE SAS will reimburse the sums paid, within 14 days following the notification of your request and via the same means of payment as the one used during the order.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to :
The supply of services fully performed before the end of the withdrawal period and whose performance has begun after prior express consent of the consumer and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period.
The supply of goods made to the specifications of the consumer or clearly personalized.
The supply of goods that are likely to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
The supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader.
The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
Transactions concluded during a public auction.
The supply of digital content not provided on a physical medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.
Article 7- Availability
Our products are offered as long as they are visible on the site LaVie.bio and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made.
Article 8 – Delivery
The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.
In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that was indicated to you.
In accordance with the legal provisions, in case of delay in delivery, you have the possibility to cancel the order under the conditions and procedures defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed to its reimbursement and the shipping costs under the conditions of Article L 138-3 of the Consumer Code.
In case of deliveries by a carrier, the company SOLABLE SAS cannot be held responsible for late delivery due exclusively to unavailability of the customer after several proposals of appointment. If the parcel is not recovered and returns to us, the shipping costs for the return of your order will be charged to you.
Article 9 – Warranty
All our products benefit from the legal guarantee of conformity and the guarantee of the hidden defects, envisaged by articles 1641 and following of the Civil code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded.
All claims, requests for exchange or refund must be made by mail within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions…). The shipping costs will be reimbursed on the basis of the invoiced rate and the return shipping costs will be reimbursed upon presentation of the receipts.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided in Article 6.
Article 10 – 30-day money back guarantee
All products from the LaVie.bio website can be returned within 30 days of receipt of the products if they are complete and in new and undamaged condition. All refund requests must be made by email. The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions…). A return slip will be sent to you, to be affixed to the package, which must be dropped off at the post office.
Our refund policy is only valid for purifiers purchased from the online store www.lavie.bio.
Our resellers and partners have a 14-day return policy.
Article 11 – Liability
The products offered are in accordance with the French legislation in force. The responsibility of the company SOLABLE SAS cannot be engaged in case of non respect of the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you are considering ordering.
Moreover, the company SOLABLE SAS cannot be held responsible for damages resulting from a bad use of the purchased product.
Article 12 – Applicable law in case of disputes
The language of this contract is French. The present conditions of sale are subject to French law. In case of dispute, the French courts will have exclusive jurisdiction.
Article 13 – Intellectual Property
All elements of the site LaVie.bio are and remain the exclusive intellectual property of the company SOLABLE SAS. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of the company SOLABLE SAS.
Article 14 – Personal data
The company SOLABLE SAS reserves the right to collect personal information and data about you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send you.
It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.
Article 15 – Archiving Evidence
The company SOLABLE SAS will file the order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of the company SOLABLE SAS will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.