Terms of sale
Date last updated: September 3, 2019
Article 1 - Purpose
The present conditions govern the sales by the company SOLABLE SAS - 8 avenue Fernand Julien - 13410 Lambesc.
Article 2 - Price
The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the company.
SOLABLE SAS. They will be at your expense and are your entire responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in euros.
The company SOLABLE SAS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability.
The products remain the property of the company SOLABLE SAS until full payment of the price.
Attention: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
Article 3 - Orders
Contractual information is presented in French and will be confirmed at the latest at the time of the validation of your order.
The company SOLABLE SAS reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Article 4 - Validation of your order
Any order appearing on the LaVie.bio website implies adherence to these General Conditions. Any order confirmation implies your full and complete adherence to these General Terms and Conditions of Sale, without exception or reservation.
All data provided and the recorded confirmation will be considered proof of the transaction.
You declare that you are fully aware of them.
The confirmation of order will be worth signature and acceptance of the operations carried out.
A summary of the information of your order and of the present General Conditions will be communicated to you in PDF format via the e-mail address confirming your order.
Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the price indicated.
The payment of your purchases is made by credit card.
The debit of the card is made only at the time of shipment of the order. In the case of split deliveries, only the products dispatched are debited.
Article 6 - Withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The return costs are at your expense.
In case of exercising the right of withdrawal, the company SOLABLE SAS will refund the sums paid, within 14 days of notification of your request and via the same means of payment used when ordering.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to :
The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market which are beyond the trader's control and which are likely to occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalised.
The supply of goods which are likely to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, having been delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred for more than 30 days and whose value agreed at the conclusion of the contract depends on fluctuations in the market which are beyond the trader's control.
The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications.
Transactions concluded at a public auction.
The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer's prior express agreement and express renunciation of his right of withdrawal.
Article 7- Availability
Our products are offered as long as they are visible on the LaVie.bio website and within the limit of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.
Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.
In the event of a delay in shipment, an e-mail will be sent to you to inform you of any possible consequence on the delivery time that has been indicated to you.
In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of cancelling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.
In case of deliveries by a carrier, the company SOLABLE SAS can not be held responsible for late delivery due exclusively to unavailability of the customer after several proposals for appointments.
Article 9 - Warranty
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.
All claims, requests for exchange or refund must be made by email within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...). The shipping costs will be refunded to you on the basis of the invoiced price and the return costs will be refunded to you on presentation of supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
Article 10 - 30-day money back guarantee
All products from the LaVie.bio site can be returned within 30 days of receipt of the products if they are complete and in new and undamaged condition. All refund requests must be made by email. The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions ...). A return slip will be sent to you, to be affixed to the package, the latter must be deposited in the post office.
Our refund policy is only valid for purifiers purchased on the online store www.lavie.bio
Our resellers and partners have the 14-day return period.
Article 11 - Liability
The products offered are in conformity with the French legislation in force. The responsibility of the company SOLABLE SAS can not be held liable in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.
Furthermore, SOLABLE SAS cannot be held liable for any damage resulting from improper use of the product purchased.
Article 12 - Applicable law in case of disputes
The language of this contract is the French language. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have sole jurisdiction.
Article 13 - Intellectual property
All elements of the LaVie.bio website are and remain the exclusive intellectual property of SOLABLE SAS. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any single link or hypertext link is strictly prohibited without the express written consent of the company SOLABLE SAS.
Article 14 - Personal data
SOLABLE SAS reserves the right to collect personal information and personal data about you. They are necessary for the management of your order, as well as to improve the services and information we send you.
They may also be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website.
Article 15 - Archiving Proof
SOLABLE SAS will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerized registers of the company SOLABLE SAS will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.